Last updated: [1st of January 2026]

 

At GBL Skin Lab & Health, customer satisfaction is important to us. Please review our refund and returns policy carefully.

Returns

Due to hygiene and safety reasons, skincare and personal care products are non-returnable and non-exchangeable once opened or used.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 3 days of receiving the item. Kindly provide your order number and clear photos of the issue for verification.

Refunds

Once approved, refunds will be processed using the original payment method. Processing time may vary depending on your payment provider.

Non-Refundable Cases

Refunds will not be provided for:

• Change of mind

• Incorrect usage of product

• Allergic reactions due to individual skin sensitivity

We strongly recommend performing a patch test before using any skincare product.

For refund or return inquiries, please contact admin@gblskinlabhealth.com.